MS Queensland certified under the Human Services Quality Framework
We are proud to have again been certified under the Human Services Quality Framework. MS Queensland along with other service providers are audited every three years to ensure services and practices meet the benchmarks set by the government. MS Queensland was recently audited and successfully achieved certification.
The Human Services Quality Standards set a benchmark for the quality of service provided by disability and community organisations. Being certified under the Human Services Quality Standards provides assurance that an organisation is committed to maintaining an effective quality management system and level of care and service.
The Human Services Quality Standards are based on the following principles:
- Respecting human rights– services are planned and delivered in a manner that respects and has regard for the individual’s human rights, in keeping with the United Nations Universal Declaration of Human Rights
- Social Inclusion– services are planned and delivered to promote opportunities for people to be included in their communities
- Participation– people using services are included in decision-making about the service they receive
- Choice– people using services have the opportunity to make choices about the services, and where and how they received them, within available resources.