The National Disability Insurance Scheme (NDIS) is a new way of purchasing and delivering supports and services for people with a disability or a significant functional impairment.
The National Disability Insurance Agency (NDIA) is the government agency that manages the NDIS. It will work with you to determine your eligibility and, if so, will work with you to create and implement your NDIS package.

Seven steps

There are seven steps to the NDIS. These are explained in our information sheet pdf The Access Process (183 KB) and summarised below. The first two steps occur only once, when you first apply. The other steps occur each year, or more often if your circumstances change. NDIS is all about being responsive when you need changes to your support, and being proactive to avoid more costs in the long-term. This is great news for people living with conditions like multiple sclerosis, due to its unpredictable nature.
The seven steps are:
  1. Call NDIA on 1800 800 110 to discuss eligibility, or go to their website to review the requirements.
  2. Complete the Access Request Form – this will be sent to you by NDIA.
  3. Prepare for the planning conversation, using the Getting Plan Ready form on the NDIS website or the Planning Workbook sent by the NDIA.
  4. Attend the planning meeting with your NDIA planner.
  5. Receive and review your draft personal plan which outlines the supports and services you can arrange.
  6. You then carry out that plan by organising providers to give you the supports and services you need.
  7. Review your plan with your NDIA planner each year. 

What supports and services are available?

Our information sheet pdf Supports and Services (45 KB) explains the kind of supports and services that could be provided by the NDIS and may be relevant for you. Reasonable and necessary supports are funded by the NDIS in a number of categories:
  • Assistance with daily life at home, in the community, education and at work
  • Transport to access daily activities
  • Supported independent living
  • Improved daily living skills
  • Assistive technology
  • Vehicle modifications
  • Home modifications
  • Improved living arrangements
  • Increased social and community participation
  • Finding and keeping a job
  • Improved relationships
  • Improved health and wellbeing
  • Improved learning
  • Improved life choices
You may also choose to access supports and services which are not part of the NDIS but you would need to fund these separately.

Managing your plan

As a NDIS participant you can choose how to manage the funding for the supports in your plan. Your plan will have an allocated budget - you can choose to manage it yourself, nominate someone else to manage it for you, ask the NDIA to manage it for you, or have a plan management provider do this for you. You can find out more about the planning process in our information sheet pdf The Planning Conversation (181 KB) .
As a participant, you have the freedom to choose your own service providers, giving you control over decisions about how to live your life. You don’t have to do this alone, the NDIA’s planner can assist you if that’s what you’d like, and you can call us the MS InfoLine on 1800 177 591 for assistance.

Leaving the NDIS

Once you are a participant in the NDIS then you usually remain a participant for life. If you change your mind at any time, you can withdraw by writing to the NDIA.

We can help

If you would like to talk to our team about the NDIS please call us on the MS InfoLine 1800 177 591 or email
For a handy list of reference sheets on aspects of the NDIS, as well as some useful NDIS websites, click here.