Covid-19 (Coronavirus) Information

Last updated: 25th September 2020

With the rapidly evolving nature of COVID-19 (Coronavirus) we are actively monitoring the situation and are taking steps to help keep our community, staff and partners safe. We will be keeping you regularly informed of the decisions and actions we are taking as a business.

Our leadership team and dedicated COVID-19 working group continues to meet daily and are guided by advice from our independent medical experts and the response of Federal and State Governments, Government Health Authorities and the Department of Foreign Affairs and Trade (DFAT).

We have recently updated the precautionary measures and protocols we have in place, so thought it timely to update you.

A summary of what we’re doing is outlined below:

Summary of latest updates

Following the recent announcement from Queensland Health, from 1am Friday 25 Sep none of our sites will be COVID-19 restricted areas. This will see the removal of the below precautions at our Springfield, Annerley, Wellbridge, Southport, and Robina apartments. 

Changes include:

  • Visitors are permitted
  • PPE is not required to be worn for service provision (unless for resident specific issues)
  • Communal areas are open.

Measures that will remain include:

  • Visitors must undergo screening tests prior to being admitted to site
  • Temperature checks for all staff and residents will be conducted daily
  • Social distancing of 1.5 meters will be practiced
  • All hygiene requirements (including hand washing and sanitisation, and regular cleaning of high-use surfaces) will be practiced.

MS Queensland Wellbeing Centres 

All staff working at Wellbeing Centre sites are briefed to comply with client COVID-19 protocols including using the COVID-19 safe app when on site, temperature checking, infection control, self-containment and good hygiene practices. We are also asking that all visitors returning from overseas, have come into contact with someone with COVID-19, or are showing flu-like symptoms to please not come to our Wellbeing centres.

MS and Other Neuro community

We encourage our community to check MS Australia’s landing page for the latest information on COVID-19 and MS. You can learn more about ‘COVID-19 and MS  by watching the recording of our recent webinar with MS Nurse Tim O’Maley. Catch up on our previous webinar ‘COVID-19 and MS Update’ (recorded on June 10th 2020) with MS Nurse Practitioner Tim O’Maley. Join Neurologist, Associate Professor Anneke van der Walt as she discusses the latest information on COVID-19, its impact on people living with multiple sclerosis and strategies to deal with them.

If you know someone living with MS or another neurological condition, we encourage you to check in on them regularly over the phone, video call or face to face (if safe to do so), to ensure that our community does not feel alone at this time.

Service Coordination

Where possible, staff are limiting face to face contact with customers and utilising other methods such as telehealth for video conferencing. Prior to attending any face-to-face meetings staff are carrying out pre-visit phone calls to ensure they are safe to enter homes. Staff are also checking our customers are comfortable with the home visit going ahead.


We have now resumed services at all PT clinics and Wellbeing centres as at Monday 29th June 2020 for existing and new assessments. Home Visits are to recommence on Monday 27 July 2020. MS Queensland continues to temporarily suspend group physiotherapy and group exercise therapy services Dutton Park, Capalaba & Lutwyche at this time. This will be reviewed at the end of August. We are aiming to move some customers impacted from the suspended group sessions into one-on-one appointments in the short term. Customers impacted will be contacted.


Although we’re starting to see life return to somewhat normal here in Queensland, we have had to make changes to our upcoming events. These changes are to ensure that our events can continue to have the most impact, but also keep our participants, volunteers and staff as safe as possible.

MS Moonlight Walk

MS Queensland are working closely with the authorities and other relevant stakeholders to ensure we can deliver an event that is not only enjoyable, but is the safest possible for our community. That’s why this year’s MS Moonlight Walk will now take place on Friday 26 March 2021. You can access our FAQs here for more information. Registration open soon – register your interest at

MS Swimathons

Information and new dates coming soon!

Your MS Queensland team are working remotely

Although we are not imposing a mandated closure of the Milton office just yet, MS Queensland is supporting all our office staff with the ability to work from home to consider doing so. We have in place the IT infrastructure and technology platforms to ensure our staff remain connected and can collaborate in order to continue to provide support and service to our customers and partners. It is business as usual. The MS Queensland team are fully available to support you and to continue to deliver exceptional service to ensure our MS community are not facing MS alone.

These measures have been implemented to support the wellbeing of our staff, community and partners while we continue to deliver the high standard of services that our customers have come to expect.

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