COVID-19 (Coronavirus) Information

Last updated: 8 August 2021

With the rapidly evolving nature of COVID-19 (Coronavirus) we are actively monitoring the situation and are taking steps to help keep our community, staff and partners safe. We will be keeping you regularly informed of the decisions and actions we are taking as a business.

Our leadership team and dedicated COVID-19 working group continues to meet daily and are guided by advice from our independent medical experts and the response of Federal and State Governments, Government Health Authorities and the Department of Foreign Affairs and Trade (DFAT).

We have recently updated the precautionary measures and protocols we have in place, so thought it timely to update you.

Queensland Health has announced increased restrictions will be in effect for South East Queensland. As a result, the following changes will be implemented at MS Queensland.

Key changes include:

  • Masks will be worn at all MS Queensland sites, offices, and Wellbeing Centres at all times in South East Queensland.
  • Visitors are allowed to enter MS Queensland disability accommodation following all COVID-19 protocols.

Measures that remain include:

  • Compulsory QR code check-in at MS Queensland accommodation sites.
  • Temperature checks for all staff, residents, and customers will continue to be monitored across all our services including our offices, accommodation sites, and Wellbeing Centres.
  • Home visit safety and pre-appointment COVID-19 risk assessment screening and practices will continue for community-based service delivery (including service coordination, physiotherapy, and exercise therapy services).
  • Social distancing of 1.5 meters needs to continue to be practiced.
  • All hygiene requirements (including handwashing, sanitisation, and regular cleaning of high-use surfaces).

MS Queensland Wellbeing Centres 

All staff working at Wellbeing Centre sites are briefed to comply with client COVID-19 protocols including using the COVID-19 safe app when on-site, temperature checking, infection control, self-containment and good hygiene practices. We are also asking that all visitors returning from overseas, have come into contact with someone with COVID-19, or are showing flu-like symptoms to please not come to our Wellbeing centres.

Service Coordination

Across Queensland staff are limiting face-to-face contact with customers and also utilising other methods such as telehealth for video conferencing. Prior to attending any face-to-face meetings staff are carrying out pre-visit phone calls to ensure they are safe to enter homes. Staff are also checking our customers are comfortable with the home visit going ahead and if face-to-face sessions are required all must wear masks.


Although we’re starting to see life return to somewhat normal here in Queensland, we have had to make changes to our upcoming events. These changes are to ensure that our events can continue to have the most impact, but also keep our participants, volunteers, and staff as safe as possible.

MS Swimathons

As MS Swimathons are all classified as Category Three events by the Industry Framework for COVID Safe Events, published by the Queensland Government, the MS Swimathons will complete and adhere to the COVID Safe Event Checklist. Further to this the MS Swimathons will work with each venue to ensure the events are adhering to their individual COVID Safe Plans. Compliance with COVID safety elements is expected from all participants and will be communicated throughout the campaign. Registrations are open please register at:

Your MS Queensland team are working remotely

MS Queensland staff are continuing to work remotely. We have in place the IT infrastructure and technology platforms to ensure our staff remain connected and can collaborate to continue to provide support and service to our customers and partners. The MS Queensland team are fully available to support you and to continue to deliver exceptional service to ensure our MS community are not facing MS alone. These measures have been implemented to support the wellbeing of our staff, community, and partners while we continue to deliver the high standard of services that our customers have come to expect.

MS & COVID-19 resources

We encourage our community to check MS Australia’s landing page for the latest information on COVID-19 and MS.

Latest updates include:

  • Addition of Background section – Summarising the pandemic to date and preliminary findings from studies looking at the incidence and impacts of COVID-19 in persons with MS.
  • Additions made to the ‘What should I do about my medication?’ Section – Regular medications, as well as specific therapy advice.
  • Additions to MS Australia’s advice surrounding the COVID-19 vaccine.

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