COVID-19 (Coronavirus) Information

Last updated: 11 January 2021

With the rapidly evolving nature of COVID-19 (Coronavirus) we are actively monitoring the situation and are taking steps to help keep our community, staff and partners safe. We will be keeping you regularly informed of the decisions and actions we are taking as a business.

Our leadership team and dedicated COVID-19 working group continues to meet daily and are guided by advice from our independent medical experts and the response of Federal and State Governments, Government Health Authorities and the Department of Foreign Affairs and Trade (DFAT).

We have recently updated the precautionary measures and protocols we have in place, so thought it timely to update you.

Summary of latest updates

The Queensland Government have announced they are easing the restrictions for Greater Brisbane (Brisbane, Moreton Bay, Ipswich, Redlands, and Logan) as of 6pm 11 January ending the 3-day lockdown.

As a result, the following changes will be implemented on MS Queensland sites.

Changes include:

  • Masks must be worn during all client facing services offered by MS Queensland.
  • Masks must continue to be worn at all accommodation sites.
  • No visitors at Albany Creek, Springfield, and Annerley accommodation sites until further notice.
  • Our wellbeing centres in Dutton Park, Lutwyche, Capalaba, and Ipswich will return to business Wednesday 13 January with temperature checking, pre-appointment screening and equipment cleans between appointments.
  • Service Coordination will continue to be conducted via Telehealth/digital platforms unless essential face-to-face service is required.

Measures that will remain include:

  • Temperature checks for all staff and residents will be conducted daily.
  • Social distancing of 1.5 meters will be practiced.
  • All hygiene requirements (including hand washing and sanitisation, and regular cleaning of high-use surfaces).

MS Queensland Wellbeing Centres 

All staff working at Wellbeing Centre sites are briefed to comply with client COVID-19 protocols including using the COVID-19 safe app when on site, temperature checking, infection control, self-containment and good hygiene practices. We are also asking that all visitors returning from overseas, have come into contact with someone with COVID-19, or are showing flu-like symptoms to please not come to our Wellbeing centres.

MS & COVID-19 resources

We encourage our community to check MS Australia’s landing page for the latest information on COVID-19 and MS.

Latest updates as of 9/11/20 include:

  • Addition of Background section – Summarising the pandemic to date and preliminary findings from studies looking at the incidence and impacts of COVID-19 in persons with MS.
  • Additions made to the ‘What should I do about my medication?’ Section – Regular medications, as well as specific therapy advice.

Useful Links

Service Coordination

Where possible, staff are limiting face to face contact with customers and utilising other methods such as telehealth for video conferencing. Prior to attending any face-to-face meetings staff are carrying out pre-visit phone calls to ensure they are safe to enter homes. Staff are also checking our customers are comfortable with the home visit going ahead.


We have now resumed services at all PT clinics and Wellbeing centres as at Monday 29th June 2020 for existing and new assessments. Home Visits are to recommence on Monday 27 July 2020. MS Queensland continues to temporarily suspend group physiotherapy and group exercise therapy services Dutton Park, Capalaba & Lutwyche at this time. This will be reviewed at the end of August. We are aiming to move some customers impacted from the suspended group sessions into one-on-one appointments in the short term. Customers impacted will be contacted.


Although we’re starting to see life return to somewhat normal here in Queensland, we have had to make changes to our upcoming events. These changes are to ensure that our events can continue to have the most impact, but also keep our participants, volunteers and staff as safe as possible.

MS Moonlight Walk

MS Queensland are working closely with the authorities and other relevant stakeholders to ensure we can deliver an event that is not only enjoyable, but is the safest possible for our community. The  event will operate under a COVID Safe Plan that has been approved by Queensland Health. MS Moonlight Walk will now take place on Friday 26 March 2021. You can access our FAQs here for more information. Registrations are open please register at

MS Swimathons

As MS Swimathons are all classified as Category Three events by the Industry Framework for COVID Safe Events, published by the Queensland Government, the MS Swimathons will complete and adhere to the COVID Safe Event Checklist. Further to this the MS Swimathons will work with each venue to ensure the events are adhering to their individual COVID Safe Plans. Compliance with COVID safety elements is expected from all participants and will be communicated throughout the campaign. Registrations are open please register at:

Your MS Queensland team are working remotely

Although we are not imposing a mandated closure of the Milton office just yet, MS Queensland is supporting all our office staff with the ability to work from home to consider doing so. We have in place the IT infrastructure and technology platforms to ensure our staff remain connected and can collaborate in order to continue to provide support and service to our customers and partners. It is business as usual. The MS Queensland team are fully available to support you and to continue to deliver exceptional service to ensure our MS community are not facing MS alone.

These measures have been implemented to support the wellbeing of our staff, community and partners while we continue to deliver the high standard of services that our customers have come to expect.