Telehealth – Physiotherapy & NDIS Service Coordination

We’re now accessible for telehealth appointments via Zoom! Our NDIS service coordinators and physiotherapists can meet with you through video calls, so you can continue to receive your support services when and where you need it.


Everyone has different goals and needs, so get in touch to find out if telehealth is right for you.

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About Telehealth

Tom from our Physio Team provides information about our innovative Physiotherapy Telehealth service. Tom answers frequently asked questions and explains the benefits of Telehealth, how it’s delivered and why you should consider it.

All Queenslanders living with MS and other progressive neurological conditions can access Telehealth from the convenience and the comfort of their own home.

“Angie has gone above and beyond with helping me to set up Zoom. She took the time to make sure I was all set up so that we could keep meeting through telehealth for our regular appointments. Thanks to MS Queensland telehealth I’m able to receive support coordination digitally and continue working towards achieving my goals.”


How to book an appointment?

For more information, questions or to make an appointment, you can contact our NeuroAssist InfoLine on 1800 177 591  Monday – Friday between 8:30am – 5:00pm. You can also request a call back from our NeuroAssist team.

Frequently Asked Questions

What is telehealth and how does it work?

Telehealth is when your appointment is conducted online as a video chat – at MS Queensland we use a program called Zoom.

To access Telehealth appointments, you will need an internet connection and a smart device like an iPad or laptop. Prior to your appointment you will be sent an email with a private code and link to access your Telehealth appointment.

Is telehealth right for me?

While telehealth may be an option for some people it might not be the best option for everyone. It is important to be aware that there are some limitations to what services can be provided on telehealth compared with face to face services. Please contact us to make sure telehealth is the right option for your personal circumstances.

Privacy and confidentiality

We take privacy and confidentiality very seriously. For our appointments via Zoom you are sent a personal link that is only shared with you.


What to do if things go wrong?

If the telehealth session or sound stops, we ask that you close the telehealth session and then copy and paste the Zoom meeting link again in your browser. We will contact you if the session continues to not work.


Cancellation process

If you need to cancel your session, then the same procedures apply as for a face-to-face session. Please call our NeuroAssist team on 1800 177 591 .



Telehealth is covered by a range of funds including NDIS and Medicare. See our Pricing guide for details:

What if I don’t have assistive technology but would like to access telehealth?

With changing circumstances in the way you may use your plan due to COVID-19, the NDIA has temporarily broadened the flexible approach to purchasing low cost assistive technology items. Visit the NDIS website to learn more and see if you are eligible.